Terms & Conditions

Your Statutory Rights Are Not Affected By Our Terms And Conditions.

All terms and conditions contained on this web site shall be governed by and construed in accordance with English law. By accessing this web site and or placing an order you hereby agree to be bound by the terms and conditions set out below. Nothing in these Terms shall in any way restrict or affect your statutory rights under English law.

Loyalty Points

Points are gained for transactions on products purchased via the website. One point is automatically added for every ten pounds spent excluding carriage. Points will expire if unused within a twenty four month period.

Use of the website

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You will keep this information updated and implement any changes as necessary.

You agree fully to indemnify, our directors, employees, agents and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising from any breach of the Conditions by you or any other liabilities arising from the use of this Website, or the use by any other person accessing the Website using your shopping account or Personal Information.

General

We accept no liability for the accuracy of information contained on the website, which may contain technical inaccuracies or typographical and pricing errors. We reserve the right to cancel any order placed for that product, whether or not your order has been confirmed and payment received. A credit will be issued for the amount received.

Recommendations for usage of product exclude claims to treat cure or alleviate medical conditions for equines for which veterinary advice would ordinarily be sought. In such situations, you are advised to contact a suitably qualified veterinary practitioner and seek advice or treatment.
All horses are individuals that have developed their own taste preferences. We cannot guarantee your horse or pony will eat a product and advise that the product is offered on several occasions should your horse or pony initially refuse one of our products.

Changing or Cancelling your order

If your order has been placed but not yet shipped, in certain circumstances we may be able to cancel or amend your order. Please contact us as soon as possible quoting your order number. 

Please see our Shipping & Returns page for information on our returns policy

Communication and Marketing

By registering with Premier Performance and providing your email, postal address and telephone number you consent to receive communications from us about our latest products and special offers which we think may be of interest to you.

Credit card safety

Premier Performance and our secure payment service providers, use the latest technology to protect your credit card and personal information. Neither party releases information to any outside organization, other than in the verification of payment details with banking organisations. Any losses sustained by the transmission of personal information by e-mail or Internet links shall be borne exclusively by you. Premier Performance intends to provide you with the safest and most secure shopping experience possible.

We endeavour to despatch orders placed the same day if ordered before 10:00am Monday to Friday, excluding bank holidays and festive periods. Orders are sent out on a next working day service, though in some areas this cannot currently be guaranteed.*

Parcel tracking details can be followed on email and text sent out when the order has been dispatched however if you do not receive your order please report it missing by contacting Premier Performance CZ Ltd on 01234 419410 or email enquiries@premierperformance.uk  After 14 days we are unable to trace/track any parcel not reported missing.

If there is no evidence on our courier portal that alternative instructions have been left for delivery and the parcel is returned to us, the customer is responsible for paying re-delivery costs regardless of whether the order originally qualified for free delivery